FAQs - Getting started

SonderMind is an online mental health platform that makes it easier to start care. Find a licensed therapist or psychiatry provider that fits your schedule, preferences, and insurance. Video sessions and in-person care are available in all 50 states and DC.

Start in the way that works for you. After answering a few questions about your schedule, insurance, and care needs, SonderMind will recommend providers who may be a good fit. You can also browse the Provider Directory and choose a provider yourself. Once you book a session, the SonderMind Client Portal helps you manage appointments, billing, and insurance information in one place. Many clients land their first session within 48 hours.

SonderMind uses your preferences, schedule, insurance, and care needs to recommend providers who may be a good fit. You can review provider profiles, explore availability, and choose the option that feels right for you. Visit sondermind.com/get-started to find a provider.

Most therapy clients get started without a referral. Psychiatry referral requirements depend on your insurance plan. SonderMind always recommends reaching out to your insurance provider to understand your benefits.

Your first session typically lasts 50 to 60 minutes. Your provider will ask about what’s on your mind, your history, symptoms, and what you’re hoping to work on. Together, you’ll start shaping a plan for care.