Frequently Asked Questions

Insurance & Self Pay

What insurance does SonderMind accept?

SonderMind partners with nearly 90% of the major, commercial insurance carriers in each area we offer care. Our clinicians are also in-network with various EAPs, Medicare FFS, and Medicare Advantage plans. Plus, we have self-pay rates for those without insurance. See all of our insurance partners by location.

How much will my appointment cost with SonderMind?

Your out-of-pocket costs for care can vary greatly depending on your individual insurance plan, applicable copays, and deductibles. We recommend calling your health plan directly to determine what your out-of-pocket costs will be for mental health care. If you aren't using insurance, call 844-THERAPY and we can provide more information about self-pay rates.

Veteran Mental Health

How do I request records for VBA disability assessment?

You can submit a request using this form. We’ll provide a full copy of the requested records within 30 days of the request date.

How much will my care cost with SonderMind?

Nothing. As long as you have a valid referral from the VA, you will never be charged for your care. We’re an in-network provider, meaning the VA covers 100% of your costs for services with us.

How are SonderMind providers qualified to support Veterans?

Every SonderMind provider is a licensed mental health professional. Our group covers a spectrum of specialties and approaches. We specifically prioritize connecting Veterans only with providers who have completed comprehensive training through our partner, PsychArmor. This training gives providers the appropriate cultural competency to uniquely support Veterans and their mental health needs. Additionally, we have many providers who are Veterans themselves.

Does SonderMind offer psychiatric services, including medication management?

Yes. However, at this time, these services are only available in Colorado, Georgia, Ohio, and Texas. 

Does SonderMind offer couples counseling?

Yes. A valid VA referral for “Couples Counseling” is needed for this service.

How many sessions can I have with a VA referral?

The VA approves most referrals for weekly sessions for 6 or 12 month time periods. Once you obtain a referral, the VA will inform you how long the referral is valid for and how often you are approved for sessions.

Does SonderMind take CHAMPVA or Tricare insurance?

No, at this time SonderMind does not accept CHAMPVA or Tricare. 

Can I use SonderMind to collect documentation to apply for VA Disability benefits?

Yes. Once you begin sessions with your SonderMind provider, you can request to have the notes from these sessions submitted to the Veterans Benefits Administration for review on your disability claim. To request your notes, please use this form.

SonderMind Services

What type of mental health care services does SonderMind provide?

SonderMind offers therapy and psychiatry services in various states across the country. If you’re uncertain about whether meeting with a psychiatric provider, a therapist – or both – is the best solution for you, we recommend discussing with your doctor. We’ve also put together this overview of a few key differences.

In what states does SonderMind provide care?

SonderMind therapy is available in Arizona, Colorado, Georgia, Indiana, Kentucky, Maine, Maryland, Massachusetts, Missouri, Nebraska, New Hampshire, Ohio, Texas, Vermont, Virginia, and Washington, D.C.. SonderMind psychiatry is currently available only in Colorado, Georgia, Ohio, and Texas. 

Is mental health care with SonderMind effective?

SonderMind’s approach to measurement-based care is clinically proven to help people see change, faster. Our data shows that clients see results in less than 6 sessions — that's less than 2 months — with SonderMind.

How quickly will SonderMind match me with a mental health provider?

Finding the right provider for you and what you’re going through is so important. Typically, 1 or more clinicians will be matched to you within 48 hours. Depending on where you are located, sometimes this could be instant.

Therapy

How do I find a SonderMind therapist?

After answering a few short questions, online or over the phone, we use proven insights to find the best clinical match for your needs. We’ll also take into account any preferences or criteria you request, like gender or cultural similarities. We do the work of finding the ideal therapist for you.

What should I expect at my first therapy appointment?

The first therapy appointment is typically longer than follow-up appointments so your therapist can get to know more about you. You’ll cover things like your background and reasons for coming in, as well as what to expect and how your therapist will conduct sessions. We've put together a handy Q&A for your reference when preparing for your first therapy session.

What insurance networks are accepted for therapy?

Our therapists are currently in-network with nearly 90% of the major insurance carriers in each area we service. They are also in-network with various EAPs, Medicare FFS and Medicare Advantage plans. See all of our insurance partners by location.

How much will an appointment cost for talk therapy?

This can vary greatly depending on your individual insurance plan, copays, and deductibles. If you aren't using insurance, expect to pay around $85 per session.

How long does therapy take for depression?

Therapy isn’t a one-size-fits-all approach, so your time in care will vary. For some individuals, a few sessions may be enough to see a noticeable improvement with their depression. Others may benefit from ongoing therapy for a longer period. Your length of care is generally determined by the goals you set and the treatment plan written by your therapist. The treatment plan is just that, a plan. It helps guide the course of your treatment, but it may need to be adjusted. Different types of therapeutic approaches have different durations as well. Your progress in therapy and the time it takes to achieve your goals will also be determined by the consistency and frequency of sessions. A 2019 BMC Psychiatry study finds that going to therapy more often at the start of treatment leads to improved outcomes, and similar studies find that weekly sessions are linked to a higher likelihood of achieving therapy goals. SonderMind offers a convenient way to track your progress with Clinical Questionnaires (CQs), a data-driven tool designed to determine if the current approach is working for you.

What do therapists do for depression?

A licensed therapist can help you identify and change emotions, thoughts, and behaviors that may be contributing to depression. Talk therapy can help you cope with and ease depression symptoms. There are many different types of talk therapy that may benefit someone experiencing depression, such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Exposure Therapy, or Interpersonal Therapy (IPT). The talk therapy that’s right for you will depend on your unique needs. 

When you first begin talk therapy, you’ll work one-on-one with your therapist to explore your symptoms and concerns, as well as the goals you want to achieve. These initial conversations will help your therapist determine your unique needs. Then, they’ll work with you to develop a treatment plan for depression based on your specific goals. 

How long does therapy take for anxiety?

Therapy isn’t a one-size-fits-all approach, so your time in care will vary. For some individuals, a few sessions may be enough to manage their anxiety effectively. Others may benefit from ongoing therapy for a longer period. Your length of care is generally determined by the goals you set and the treatment plan written by your therapist. The treatment plan is just that, a plan. It helps guide the course of your treatment, but it may need to be adjusted. Different types of therapeutic approaches have different durations as well. Your progress in therapy and the time it takes to achieve your goals will also be determined by the consistency and frequency of sessions. A 2019 BMC Psychiatry study finds that going to therapy more often at the start of treatment leads to improved outcomes, and similar studies find that weekly sessions are linked to a higher likelihood of achieving therapy goals. SonderMind offers a convenient way to track your progress with Clinical Questionnaires (CQs), a data-driven tool designed to determine if the current approach is working for you. 

What do therapists do for anxiety?

Therapists typically use behavioral therapy, a type of psychotherapy, to help patients manage and treat anxiety. That’s just a fancy way of saying their goal is ultimately to help you change your behaviors and treat anxiety at the source. Different therapists will have different therapeutic approaches for anxiety, but some common ones are Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), Mindfulness-Based Cognitive Therapy (MBCT), Dialectical Behavioral Therapy (DBT), exposure therapy, or Applied Behavioral Analysis (ABA). A behavioral therapist will also help you develop strategies and skills that you can apply throughout your day-to-day life. They will also be there to provide ongoing support when questions or issues arise.

Psychiatry

How do I know if psychiatry is right for me?

Everyone is different. That’s why we don’t approach your care as a one-size-fits-all solution. If you're uncertain about what type of care is right for you, your doctor or general practitioner can help you decide if working with a psychiatric provider or therapist is the best solution for your mental health needs.

Psychiatry 

  • Initial evaluation, with shorter follow-ups as needed.
  • Psychiatric providers can prescribe medication and other medical treatments. Therapists cannot.
  •  Conducted by a board-certified psychiatrist or psychiatric nurse practitioner (MD, DO, or PMHNP degrees) .

Therapy 

  • Routine and recurring sessions.
  • Many modalities and coping techniques exist for a variety of specialized needs (ex. CBT, DBT, EMDR).
  • Conducted by a state-licensed mental health therapist (Masters-degree or higher).

What insurance networks are accepted for psychiatry?

Our psychiatry providers are currently in-network with nearly 90% of the major insurance carriers in each area we service. They are also in-network with various Medicare FFS and Medicare Advantage plans. See all of our insurance partners by location.

How do I find a SonderMind psychiatrist?

After answering a few short questions, online or over the phone, we use proven insights to find the best clinical match for your needs. We’ll also take into account any preferences or criteria you request, like gender or cultural similarities. We do the work of finding the ideal provider for you.

How much will an appointment cost for psychiatry?

This can vary greatly depending on your individual insurance plan, copays, and deductibles. We recommend calling your health plan directly to determine what your out-of-pocket costs will be for psychiatric care. If you aren't using insurance, call 844-THERAPY and we can provide more information about self-pay rates for psychiatry.

What should I expect at my first psychiatry appointment?

The first appointment is typically longer than follow-up appointments so your psychiatrist or nurse practitioner can get to know more about you. You’ll cover things like your background and reasons for coming in, as well as what to expect from psychiatric care.

Insurance & Payments

Can I use my insurance to pay for care?

Yes. SonderMind providers are in-network with most major insurance plans – including HSA, FSA, EAP, Medicare and Medicare Advantage plans. We also offer affordable self-pay rates if you aren't using insurance. Call 844 - THERAPY for more information. Regrettably, SonderMind providers are not currently in-network with Medicaid or Tricare. For the most up-to-date information, visit sondermind.com/insurance.

If I’m using my insurance, why do you need my credit card information?

Sometimes insurance benefits don’t cover the full cost of a session. Every insurance plan varies, and depending on your plan, you could be responsible for certain fees like copays, coinsurance, and deductibles. It’s important to check with your insurance company directly to understand your plan and coverages. The best way to avoid any surprises is to call the number on your insurance card before your first appointment, or if you are changing health plans. Be sure to ask about mental & behavioral health benefits, as those can differ from other medical benefits. ‍ We also need your credit card information in case you miss an appointment. If your appointment is not cancelled or rescheduled at least 24 hours prior to the original appointment date and time, you may be charged a no-show fee. These fees can be up to the full appointment cost. To avoid no-show fees, be sure to cancel or reschedule your appointments at least 24 hours in advance. You can cancel or reschedule appointments directly with your provider.

Will you let me know what I owe before my credit card is charged?

Always. If you're responsible for any payment, we'll let you know by email three calendar days before any charges. We keep your credit card information securely on file just in case you are responsible for any copays, coinsurance, deductibles, or no-show fees. And, if you choose to pay for sessions without using insurance.

How do I use my Employee Assistance Program (EAP) benefits?

When using an EAP, you're typically credited a certain number of free sessions for a specified period of time. Any sessions beyond what is covered by the EAP can be covered either with your insurance (if in network) or self-pay. To add an EAP to your account, select Account > Insurance > Add EAP.

What is a copay?

A copay is a fixed out-of-pocket fee, set by your insurance plan, and applies to certain medical treatments or medications. The copay for therapy sessions typically ranges from $20-$45, but this varies depending on your plan. It’s important to check with your insurance provider directly to understand your plan and coverages. The best way to avoid any surprises is to call the number on your insurance card before your therapy session. Be sure to ask about mental & behavioral health benefits, as those can differ from other medical benefits.

What is a deductible?

A deductible is the fixed amount of money, set by your insurance plan, that you pay for covered health care services before your insurance begins to pay. For example, you could have a $1,000 deductible annually, in which case each year your insurance provider will not start to pay for covered services until you meet the $1,000 out-of-pocket deductible. If you have not met your deductible yet for the year or policy term, you would be responsible for the entire therapy session fee until the deductible is met.

What is coinsurance?

Coinsurance is the amount your insurance plan requires you to pay for covered health care services once your deductible is met. It’s typically expressed as a fixed percentage. For example, you could have a 20% coinsurance, meaning if your session is $100 and you’ve met your policy deductible, you would pay $20 and your insurance would cover the remaining 80%.

How does SonderMind determine what my session costs?

When using insurance with SonderMind, each claim will be submitted to the insurance listed on your account. SonderMind invoices are based on the responsibility determined by your individual insurance plan. If you have questions about your financial responsibility, we recommend reaching out to your insurance directly as they will have the most accurate information associated with your plan.

What if I don’t have insurance or don’t want to use my insurance?

We offer affordable rates for those who aren’t using insurance. You can expect to pay an average of $85 per hour to see one of our licensed therapists. The exact cost depends a several factors, including the length of the session you agree on with your provider and the type of care.

I need to cancel an appointment, what is your cancellation policy?

If you need to reschedule or cancel an appointment, please contact your provider directly at least 24 hours before the scheduled appointment time. Otherwise, you may be subject to a cancellation or no-show fee, which can be up to the full session cost.

I am covered under multiple insurances. How do I use more than one insurance policy to pay for care?

SonderMind can bill multiple insurance plans for your care costs. To add insurance policies to your account within the online portal, follow the instructions below. If we need more information, we’ll contact you to make sure we get it right. ‍ 

New to SonderMind? 

  • When filling out the online questionnaire to get started, you can indicate that you will pay with multiple insurances. You can also give us a call. If the insurance plans you'll be using are accepted by SonderMind, we’ll ensure that you’re matched with a provider who takes all of your insurance plans. To learn more about insurance plans we work with, visit sondermind.com/insurance.
  • When initially making your SonderMind account, you’ll be able to enter each of your insurance plans, one at a time. 
  • Once you’ve completed your account, you can always add other insurance plan(s) by navigating to your portal, clicking on the Account page, and selecting the Insurance tab. 

Already seeing a SonderMind provider? 

  • Navigate to your portal and click on the Account page. 
  • On the Account page, select the Insurance tab. 
  • Click “Add New Insurance” and input your information. 
  • We’ll ask you if you want to bill all of your insurances — select “Yes.” 

We may ask you a few follow-up questions to better understand the order in which to bill your insurances. For example, which coverage is your primary insurance versus your secondary.

What is the billing process if I am using multiple insurances?

When using multiple insurances, you will not be charged a copay immediately. We will only charge you if there is a remaining balance after we have heard back from all of your insurances. This usually takes between 30-60 days but could fall outside of that range, depending on coordination of benefits or processing delays. After all of your insurances have reviewed and processed the claim, we’ll bill you for any remaining balance from your session. Don’t worry, we’ll send you an email four days before we charge your card on file.

How do I know the order in which my insurances will be billed?

We’ll bill your primary insurance first. Once your primary insurance has processed your claim and responded to us, we’ll then bill your secondary insurance. Any other insurances you have on file will be billed after your secondary insurance’s response.

How long does it take for me to see an invoice after a session?

Processing timelines vary by insurance company. Typical processing timelines are 30 to 90 days.

Why did I receive two charges for the same date of service?

Two charges can be applied for the same date of service. The first charge is a copay or coinsurance estimate based on your mental health benefits. The second charge is generated when your insurance indicates an additional amount is needed to meet your deductible.

Why is a missed appointment charge different from what I usually see?

SonderMind is unable to submit missed appointments to insurance, as insurance companies will not cover a session that did not occur. As a result, all missed appointment claims will be processed at our self-pay rate.

What if my insurance has changed since I started my sessions?

If there are changes to your insurance, you can upload your new information into your client portal. Go to Accounts > Insurance > Add Insurance. If the new insurance policy is not one we are currently in network with or your therapist is not working with that insurance company, you may still choose to see your therapist at our competitive self-pay rate. If you are utilizing Employee Assistance Program (EAP) benefits please be mindful of the number of sessions you have utilized and the dates the EAP is valid. Any charges outside the allocated number of sessions and/or timeframe will be your responsibility.

How can we help?

Use this form to contact our customer service team directly. You can expect a reply and resolution typically within 48 hours. Or, access this form anytime within your SonderMind account.