FAQs - SonderMind Services

SonderMind offers therapy and psychiatry services in all 50 states. 

Verify if we accept your insurance here.

SonderMind therapists and psychiatry providers offer virtual, in-person care, or both in all 50 states.

SonderMind’s approach to measurement-based care is clinically proven to help people see change, faster. Our data shows that clients see results in less than 6 sessions—approximately 2 months.

To complete your SonderMind account, follow the link in the onboarding email you receive after filling out our match request form. The email address you provided will be used to log in and a password must be created. To finish completing your account you will need to:

• confirm your contact information
• add your insurance or self-pay preferences
• provide a method of payment

Once your account is complete you can schedule with the provider match that best fits your needs.

SonderMind offers family and couples therapy. All parties must provide consent to treatment but are not required to create individual accounts unless they choose to start seeing another provider individually. At this time, our video platform can only support two devices. Couples and family sessions will need to be held in person or all parties will need to be in one location sharing a video.

SonderMind offers group counseling sessions. All parties must provide consent to treatment and are required to create individual accounts. At this time our video platform can only support two devices. Group sessions will need to be held in person.

Yes. When an account is created for a child under the age of 18, the account should reflect the child’s legal information, but parents and guardians may add their contact details and list themselves as a contact when completing the account. 

Additionally, each individual’s account must include a unique email address. If a Gmail or iCloud address is used, +1 may be added. As an example, the email address will look like this: [email protected] This allows email communications to be received at the original address and satisfies the requirement for a unique email. 

Per our Notice of Privacy Practices, in accordance with HIPAA, you have the right to receive a copy of your medical record. You can choose to have your medical records sent to yourself or someone else. In order to submit your request please complete the Records Request Form. Only the client may complete this form.

Individuals may use SonderMind to see more than one provider, we recommend contacting your insurance carrier to confirm if there are any limitations to your coverage.

SonderMind is a mental health provider focused on providing the highest-quality care. We will connect you to the right therapist who has the expertise to help you get better, faster, and is available now. You can expect to have a session scheduled within 2 weeks, rather than sitting on a waiting list. Part of our service includes handling billing and working with your insurance. We know therapy is hard, and we're here to help do the hard work. Learn more about SonderMind here.