SonderMind Video Telehealth™ sessions are a safe, convenient, and secure way to see your therapist when time, weather, travel or any of life's curve balls make it difficult to have an in-person session. Be sure to talk with your therapist about how you may be able to benefit from video sessions.Match with a therapist
Last Updated April 2020
By providing information to us or by using our products or services, including this Site, you agree to our collection, use and sharing of your information as described in this Policy. We reserve the right to revise this Policy at our discretion. In such a case, we will change the Effective Date above. Your inaction or continued use of our Site, products or services after the revised Policy is posted will tell us that you agree to these changes.
We collect several different types of information for various purposes to provide our services and to improve this Site.
Tracking Cookies Data. So we can see what people like and don’t like on our site.
Usage Data. It helps us make sure everything works on your devices.
We may also collect information on how our Site is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Your Personal Data. It allows us to contact you about services and match you with a therapist who accepts your insurance.
While using our products and services, including this Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personal Data may include, but is not limited to, your name, email address, and telephone number. Additionally, when you create an account with SonderMind, we collect additional information, such as credit card information and details about your insurance, from you directly. We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be helpful to you. Don’t want to subscribe? OK, no problem. We make it easy for you to opt out of receiving any, or all, of these communications from us. All you have to do is hit the unsubscribe link or the instructions provided in any communication we send.
We may need to disclose your information to third parties for various reasons.
Disclosure for Law Enforcement. Under certain circumstances, SonderMind Inc. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Service Providers. We may employ third party companies and individuals to facilitate our services, perform Site-related services or assist us in analysing how our Site is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Any information collected by a third-party service is subject to the privacy policies of the third-party service provider.
The Security of Your Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data and other sensitive information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contact Us” section below.
You, and you alone, own your privacy. We want you to understand your rights, and feel empowered to exercise them.
Opting-Out of Communications. Our newsletters, promotional emails, and promotional text messages include instructions for opting out of receiving further communications. You may also opt out of marketing communications by contacting us via the “Contact Us” section below. Please note that even if you opt out of receiving marketing communications, we may still communicate with you regarding non-marketing-related matters, such as appointment reminders, notifications and information relating to your account, and other transactional messages.
Updating Your Personal Data or Cancelling your SonderMind account. If you have signed up for an account with SonderMind, you may review and update the Personal Data associated with your account by signing in to your client portal. If you want us to disable your account at any time, just contact us. We may ask you to verify your identity and to provide other details before we disable your account or delete any information. Your right to delete information is subject to our record retention policy, including any retention requirements under applicable laws.
California Residents. If you are a California resident, you may have the right to request and receive certain information about our disclosure of your personal information to third parties for their direct marketing purposes, and your choices with respect to such disclosures. Because it is our policy not to share your personal information with third parties for their own direct marketing purposes unless you are first given the opportunity to opt out from such sharing, we are exempt from having to meet this requirement. If you still wish to learn more about our compliance with this requirement, please contact us.
Children’s Privacy. This Policy addresses SonderMind’s procedures for handling the personal information of customers in the U.S. who are at least 13 years old. We do not seek to, nor do we knowingly collect, information from anyone under the age of 13 (“Child” or “Children”). If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us.
Exclusions. Unless otherwise specified, our products, service and this Site are intended for use within the U.S. Accordingly, if you do not reside in the U.S. and are using our products, services and/or this Site, if you provide personal information to us, it may be transferred to and processed on computers in the U.S. and other countries. The data protection and privacy laws of such other countries, including the U.S., may not afford you the same level of protection as those in your own country. Do not provide your personal information to us if you do not want this information to be transferred outside of your country, or if the laws in your country restrict these types of transfers. Your provision of personal information to us will be handled in accordance with this Policy. By doing business or interacting with SonderMind, by using our Site, or by otherwise providing personal information to us, you agree to the terms of this Policy and are consenting to the transfer, storage, and processing of your personal information to and within facilities located in the U.S. and other facility locations selected by SonderMind.
Copyright. All content on the Site, including text, graphics, logos, images, audio or visual clips, downloads and software, and the compilations of content, is the property of SonderMind and its affiliates or its licensors. This content is protected by copyright laws.
We welcome your comments or questions about this Policy by emailing us at firstname.lastname@example.org or by calling us at 1-844-THERAPY.