Therapy for veterans,
on your terms.

Our therapists are currently in network with most major private and government insurance providers. See full list of accepted insurance networks by location.

The cost for your therapy sessions will vary based on your payment method. If you're using your insurance benefits, you can call the customer service number on the back of your card to confirm your specific benefits. You can ask, “What are my behavioral health benefits?” to find out how much you would pay for a therapy session. If you are using an EAP, you will normally have a certain number of free sessions before you have to pay with your insurance benefits or out-of-pocket. To use your EAP, it’s best to call them ahead of time and let them know you are seeing a SonderMind therapist. They will then give you a referral number which you can bring to your first appointment.

If you are not going to use insurance to pay for therapy, give us a call at 844-THERAPY for more information about self-pay rates.

Our goal is to find you a therapist as fast as possible. Once we gather your preferences we will immediately search for a provider that matches your needs in our system. We normally can find your provider within 24 - 48 hours. If you submit a request on a weekend, you will hear from us on the next business day. Once the therapist we matched you with accepts you as a client, it usually takes 1-2 days for them to reach out to schedule your first appointment.

We ask for your credit card information prior to your first appointment to ensure we can collect all no-show fees, co-payments, co-insurance, and deductible fees. This also improves the therapy experience by removing the task of paying for your session at your therapists office. We will take care of billing after the session so your therapist can focus on providing care, rather than administrative tasks. You will NOT be charged for anything until after you see your therapist for the first time. You'll always receive an invoice and notification prior to any charges taking place.

Absolutely. We know that not every mental health provider is the best match for every person’s mental health needs. With SonderMind, you have access to a vast network of local, trusted providers, and a committed team who’s here to help you get the best possible care. To request a new provider match, you can give us a call or request a rematch directly from your SonderMind account. 

Our HIPAA-compliant, encrypted software keeps your personal data secure. We follow the highest national standards for security and privacy for all clients and therapists. Your SonderMind Video Telehealth sessions are NEVER recorded. Your personal data, medical information, and private communications are all hosted on HIPAA-compliant, SSL-encrypted servers.

You'll notice we do not have a directory of providers to scroll through. Instead, we take on that work for you and connect you with the right provider to best support your needs. If it’s not working out, you can request a rematch at any time to make sure we connect you with a provider who gets you.