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5 Tips for Smooth Video Telehealth Sessions

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If you've grown accustom to seeing your therapist regularly for in-person sessions, having to adapt to video telehealth can feel daunting. But continuing your mental health journey — especially during an unprecedented global crisis — is vital.

Here is a roundup of common obstacles, with some tips that will help you adapt smoothly and make the most out of your next video telehealth session.

My Kids Need My Undivided Attention

We hear you. Ours do too. One solution to this would be to schedule a therapy session during your kid’s favorite TV show, or even at night after you’ve put them in bed. We have therapists who can provide care during convenient times for you and your family. No matter the hour, we’ll do our best to find a therapist who’s available for you. Then you can receive care in peace (with your baby monitor by your side for some extra comfort, of course).

My Internet Connection Can NOT Handle Video Calls

This one is so frustrating! And no, our solution is not to update your wifi speed. Who has time for that? Instead, try sitting in the same room as your wifi router if possible, or setting up a hotspot on your mobile phone. Not sure if that did the trick? Do a test call with a family member or friend so you’re confident before your session.

I Get Really Nervous About Phone and Video Calls

You’re definitely not alone. Try preparing for your therapy session in advance by writing down a list of things you want to talk about with your therapist. Conversations may drift, but having that written list to go back to when you’re not sure what to bring up next can help calm the nerves.

My Roommate/Significant Other Can Hear My Calls

This can be hard to work around, especially if you’re sharing a small space. If your internet allows, try moving to a more secluded area in your home (closet sounds crazy, but we’ve heard it works). Play some light music or white noise on your phone, or if you’re comfortable with it, ask your roommate or significant other to listen to music through headphones during your session. Be sure to wear headphones, too. Wireless headphones are great because they allow you some space to express yourself through your body language, but wired headphones work just as well — either way, using headphones will help maintain audio quality and will keep your therapist’s conversation private from anyone that might be within earshot.

I’m Finding it Hard to Be Open and Vulnerable in an Online Environment

We completely get it. If you’re used to in-person sessions, transitioning to online can be a big (and potentially awkward) adjustment. Try practicing heightened awareness during your first few sessions. If you’re feeling awkward or uncomfortable, label those emotions and be extra communicative with your therapist about them. With descriptive detail comes better care.

Last Updated:
First Published:
April 14, 2020
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