All the tools you need to give patients access to quality mental and behavioral healthcare.

Mental health is a vital part of overall health and wellness. This page has all the fundamentals you need to refresh your knowledge of mental health, have more productive conversations with patients, and feel confident that you are sending every patient to a trusted partner who will support them throughout their mental healthcare journey.

Frequently Asked Questions

How quickly will my patients be able to start working with a therapist?

Once the initial inquiry is received, our SonderMind team generally matches the client with a therapist within 24-48 hours, and the first visit is commonly within one week.

Do you accept my patient's insurance?

Yes. SonderMind is in-network with most major commercial insurance. This is a critical compliance issue for your patients because cost-of-care is the leading consideration for consumers considering therapy.

How is a SonderMind therapist qualified?

All SonderMind therapists are licensed mental health clinicians. Although specific licensure requirements vary across states and types of license, they all require a Master’s or Doctorate level degree, completed clinical and supervision hours, as well as successfully passing an exam prior to being able to be clinically licensed. We have a diverse community of Licensed Professional Counselors, Social Workers, Marriage and Family Therapists, Licensed Addictions Counselors and Psychologists.

How do you decide which therapist is best for my patient?

Our wellness coordinator team and matching platform reviews several criteria to align your patient with the best option for a therapist. These include insurance or other payment preference, schedule and availability, online or in-person preference, and the specific areas your patient is looking to address. With over 80 speciality/approach areas, and a spectrum of offerings including individual, couples, and family services you can be confident in our abilities to support your population.

What if the therapist and my patient aren’t the right fit?

The “right” therapeutic relationship is the most important factor of success. Although we go through a careful matching process involving several criteria to align a client to a therapist, we recognize there is no perfect way to predict “chemistry”. If your patient is not happy, we offer them a simple process to request a rematch at no cost. 

Patient compliance is often unpredictable, how will I know if they follow my care recommendations?

Within HIPAA guidelines we are able to share the status of a patient’s care but not any clinical information. We are happy to let you know if your patient has completed their profile, successfully matched with a therapist, and scheduled their initial appointment.

Do you support patients with prescription management?

In most of our current markets we have a psychiatric prescribing provider who will be able to support medication management needs. We are continuously expanding both our therapist and prescribing network to better support our additional communities.

What should my patient expect during the SonderMind process?

We have developed a seamless client process to make it as easy and comfortable to initiate support. After completing the initial new client inquiry via the dedicated partner page, your patient will get an email from SonderMind Support. This email will tell your patient everything they need to complete their client portal. Within this secure, HIPAA complaint portal, your patient will provide basic contact information as well as insurance and credit card information so they do not need to worry about insurance co-pays or self payment when they see their therapist. During this process, a minimum of two matched therapists will reach out to your patient by phone to make an introduction. Your client has the option to then schedule a first session. It is that simple!