SonderMind Video Telehealth™ sessions are a safe, convenient, and secure way to see your therapist when time, weather, travel or any of life's curve balls make it difficult to have an in-person session. Be sure to talk with your therapist about how you may be able to benefit from video sessions.Match with a therapist
Your profile helps us find a therapist who accepts your insurance and enables us to contact you with your match. Your profile information is confidential, secured, and will never be shared or sold to any other organization.
All therapists aren’t equal. Answering a few questions helps us match you with an experienced professional.
We'll need your contact info, insurance, and the credit card you normally use for any medical co-pays.
Schedule with your therapist and decide if a video telehealth or in-person session is right for you.
Aetna • Bright Health • Cigna • United (Optum and all affiliates)
Aetna • Anthem BCBS (and all BCBS PPO plans) • Bright Health • Cigna • Kaiser Permanente • United Healthcare (Optum, Oscar, and all affiliates)
Aetna • BCBS of Texas (and all BCBS PPO plans) • Cigna • United (Optum and all affiliates)
Call us at (844) 888-9355
Mon-Fri 7am-7pm MST
Our therapists are currently in-network with Anthem (Blue Cross Blue Shield), Aetna, Cigna, Kaiser, Bright and United Health Care. They are also in-network with Cigna EAP and United EAP. Unfortunately, our therapists are not currently in-network with Medicare, Medicaid, or Tricare.
We match you based on speciality, availability, location, treatment approaches, insurance, and more. Our network of licensed mental healthcare professionals cover a wide variety of mental health issues and practice areas.
SonderMind has a 24 hour cancellation policy. To cancel an appointment reach out to your provider and they will reschedule for you. If you cancel within 24 hours you may be charged a cancellation fee, up to the full session cost.
This will vary based on your payment method. If you are using your insurance benefits, you can call the customer service number on the back of your card to confirm your specific benefits. You can ask, “What are my behavioral health benefits?” to find out how much you would pay for a therapy session. If you are using an EAP, you will normally have a certain number of free sessions before you have to pay with your insurance benefits or out-of-pocket. To use your EAP, it’s best to call them ahead of time and let them know you are seeing a SonderMind therapist. They will then give you a referral number which you can bring to your first appointment.
Our goal is to find you a match as fast as possible. Once we gather your preferences we will immediately search for a match in our system. We normally can find your matches within 24 - 48 hours. If you request a match on a weekend, you will be matched on the next business day. Once the therapist we matched you with accepts you as a client, it usually takes 1-2 days for them to reach out to schedule your first appointment.
Your first appointment may be a planned appointment or may be unplanned or urgent, depending on your circumstances. You will be seen by a qualified mental health clinician.
We collect your credit card information prior to your first appointment to ensure we can collect all no-show fees, co-payments, co-insurance, and deductible fees. This also improves the therapy experience by removing the task of paying for your session at your therapists office. We will take care of billing after the session so your therapist can focus on providing care, rather than administrative tasks. You will NOT be charged for anything until after you see your therapist for the first time.
A copayment, or copay, is a flat fee for a healthcare service or a prescription drug that is predetermined by a member’s health insurance plan. Copays are one way that insurers share the cost of medical services with policyholders, with the fees paid depending on the plan, medical service or drug. These fees are a fraction of the actual cost of the service provided.
Our HIPAA-compliant, encrypted software keeps your personal data secure. We follow the highest national standards for security and privacy for all clients and therapists. Your SonderMind Video Telehealth sessions are NEVER recorded. Your personal data, medical information, and private communications are all hosted on HIPAA-compliant, SSL-encrypted servers.
We are always looking for licensed and experienced therapists to join our network. If you’d like to be more fulfilled seeing clients who match your specialty and expertise, we can help.Learn More