SonderMind Video Telehealth™ sessions are a safe, convenient, and secure way to see your therapist when time, weather, travel or any of life's curve balls make it difficult to have an in-person session. Be sure to talk with your therapist about how you may be able to benefit from video sessions.Match with a therapist
Your profile helps us find a therapist who accepts your insurance and enables us to contact you with your match. Your profile information is confidential, secured, and will never be shared or sold to any other organization.
All therapists aren’t equal. Answering a few questions helps us match you with an experienced professional.
Provide your contact info, insurance (if you have it), and the credit card you normally use for any medical co-pays.
Schedule with your therapist and decide if a video telehealth or in-person session is right for you.
Aetna • Apostrophe Health • Bright Health • Cigna • United Healthcare (Optum, Oscar, and all affiliates)
Aetna • Aetna Medicare Advantage • Anthem BCBS of Colorado • Anthem Medicare Advantage • Apostrophe Health • Bright Health • Bright Health Medicare Advantage • Cigna • Friday Health Plans • Kaiser Permanente • Kaiser Permanente Medicare Advantage • Medicare • United Healthcare (Optum, Oscar, and all affiliates) • United Health Care Medicare Advantage
CareFirst (Coming Soon) • United Healthcare (Optum, Oscar, and all affiliates)
Aetna • Anthem BCBS • United Healthcare (Optum, Oscar, and all affiliates) • VA Community Care Network
CareFirst • United Healthcare (Optum, Oscar, and all affiliates) • VA Community Care Network
Anthem BCBS • BCBS of Kansas City • Cigna • United Healthcare • VA Community Care Network
BCBS of Nebraska (Coming Soon) • Bright Health • United Healthcare (Optum, Oscar, and all affiliates) • VA Community Care Network
Aetna • Anthem BCBS • Apostrophe Health • Bright Health • Cigna • Medical Mutual of Ohio • United Healthcare (Optum, Oscar, and all affiliates) • VA Community Care Network
Aetna • Apostrophe Health • BCBS of Texas • Cigna • Friday Health Plans • United Healthcare (Optum, Oscar and all affiliates)
Anthem BCBS • Cigna • United Healthcare (Optum, Oscar, and all affiliates) • VA Community Care Network
Call us at (844) 888-9355
Mon-Fri 7am-7pm MT
Saturdays 8am-5pm MT
Our therapists are currently in-network with Aetna, Anthem (Blue Cross Blue Shield), Apostrophe, Bright Health, Cigna, Friday Health Plans, Kaiser, Optum, and United Healthcare. They are also in-network with Cigna EAP and United EAP. Unfortunately, our therapists are not currently in-network with Medicare, Medicaid, or Tricare. See full list of accepted insurance providers by location
We match you based on specialty, availability, location, treatment approaches, insurance, and more. Our network of licensed mental healthcare professionals cover a wide variety of mental health issues and practice areas.
SonderMind has a 24 hour cancellation policy. To cancel an appointment reach out to your provider and they will reschedule for you. If you cancel within 24 hours you may be charged a cancellation fee, up to the full session cost.
This will vary based on your payment method. If you are using your insurance benefits, you can call the customer service number on the back of your card to confirm your specific benefits. You can ask, “What are my behavioral health benefits?” to find out how much you would pay for a therapy session. If you are using an EAP, you will normally have a certain number of free sessions before you have to pay with your insurance benefits or out-of-pocket. To use your EAP, it’s best to call them ahead of time and let them know you are seeing a SonderMind therapist. They will then give you a referral number which you can bring to your first appointment.
Our goal is to find you a match as fast as possible. Once we gather your preferences we will immediately search for a match in our system. We normally can find your matches within 24 - 48 hours. If you request a match on a weekend, you will be matched on the next business day. Once the therapist we matched you with accepts you as a client, it usually takes 1-2 days for them to reach out to schedule your first appointment.
Your first appointment may be a planned appointment or may be unplanned or urgent, depending on your circumstances. You will be seen by a qualified mental health clinician.
We collect your credit card information prior to your first appointment to ensure we can collect all no-show fees, co-payments, co-insurance, and deductible fees. This also improves the therapy experience by removing the task of paying for your session at your therapists office. We will take care of billing after the session so your therapist can focus on providing care, rather than administrative tasks. You will NOT be charged for anything until after you see your therapist for the first time.
A copayment, or copay, is a flat fee for a healthcare service or a prescription drug that is predetermined by a member’s health insurance plan. Copays are one way that insurers share the cost of medical services with policyholders, with the fees paid depending on the plan, medical service or drug. These fees are a fraction of the actual cost of the service provided.
Our HIPAA-compliant, encrypted software keeps your personal data secure. We follow the highest national standards for security and privacy for all clients and therapists. Your SonderMind Video Telehealth sessions are NEVER recorded. Your personal data, medical information, and private communications are all hosted on HIPAA-compliant, SSL-encrypted servers.
SonderMind can bill multiple insurance plans for your session costs. To add insurance policies to your account within the client portal, follow the instructions below. If we need more information, we’ll contact you to make sure we get it right.
For new clients:
For existing clients:
We may ask you a few follow-up questions to better understand the order in which to bill your insurances. For example, which coverage is your primary insurance versus your secondary.
When using multiple insurances, you will not be charged a copay immediately. We will only charge you if there is a remaining balance after we have heard back from all of your insurances. This usually takes between 30-60 days but could fall outside of that range, depending on coordination of benefits or processing delays.
After all of your insurances have reviewed and processed the claim, we’ll bill you for any remaining balance from your session. Don’t worry, we’ll send you an email four days before we charge your card on file.
If you have any questions about your claims or bills, contact our support team by email or give us a call at 844-THERAPY.
We’ll bill your primary insurance first. Once your primary insurance has processed your claim and responded to us, we’ll then bill your secondary insurance. Any other insurances you have on file will be billed after your secondary insurance’s response.
We are always looking for experienced therapists to join our network. If you’d like to be more fulfilled seeing clients who match your specialty and expertise, we can help.Learn More