Match with a therapist

SonderMind Video Telehealth™

SonderMind Video Telehealth™ sessions are a safe, convenient, and secure way to see your therapist when time, weather, travel or any of life's curve balls make it difficult to have an in-person session. Be sure to talk with your therapist about how you may be able to benefit from video sessions.

Match with a therapist
Online video and in-person sessions available.

Why Do We Ask You to Create a Profile

Your profile helps us find a therapist who accepts your insurance and enables us to contact you with your match. Your profile information is confidential, secured, and will never be shared or sold to any other organization.

Connect with a licensed therapist for video telehealth or in-person sessions.

1

Tell Us What You're Looking For

All therapists aren’t equal. Answering a few questions helps us match you with an experienced professional.

2

Set Up Your Account Profile

Provide your contact info, insurance (if you have it), and the credit card you normally use for any medical co-pays.

3

Find the Right Therapist For You

Schedule with your therapist and decide if a video telehealth or in-person session is right for you.

Why we ask for insurance
and credit/debit card info
Need more info?
Call a Wellness Coordinator
Mon-Fri 5am-7pm MT
Saturdays 8am-5pm MT

Accepted Insurance Providers

Aetna • Apostrophe Health • Bright Health • Cigna • United Healthcare (Optum, Oscar, and all affiliates)

Aetna • Aetna Medicare Advantage • Anthem BCBS of Colorado • Anthem Medicare Advantage • Apostrophe Health • Bright Health • Bright Health Medicare Advantage • Cigna • Friday Health Plans • Kaiser Permanente • Kaiser Permanente Medicare Advantage • Medicare • United Healthcare (Optum, Oscar, and all affiliates) • United Health Care Medicare Advantage

CareFirst (Coming Soon) • United Healthcare (Optum, Oscar, and all affiliates)

Aetna • Anthem BCBS • United Healthcare (Optum, Oscar, and all affiliates) • VA Community Care Network

CareFirst • United Healthcare (Optum, Oscar, and all affiliates) • VA Community Care Network

Anthem BCBS • BCBS of Kansas City • Cigna • United Healthcare • VA Community Care Network

BCBS of Nebraska (Coming Soon) • Bright Health • United Healthcare (Optum, Oscar, and all affiliates) • VA Community Care Network

Aetna • Anthem BCBS • Apostrophe Health • Bright Health • Cigna • Medical Mutual of Ohio • United Healthcare (Optum, Oscar, and all affiliates) • VA Community Care Network

Aetna • Apostrophe Health • BCBS of Texas • Cigna • Friday Health Plans • United Healthcare (Optum, Oscar and all affiliates)

Anthem BCBS • Cigna • United Healthcare (Optum, Oscar, and all affiliates) • VA Community Care Network

Questions?
Call us at (844) 888-9355
Mon-Fri 7am-7pm MT
Saturdays 8am-5pm MT

SonderMind is a valued partner with many leading insurance and healthcare providers.
See accepted insurance providers
Aetna, Anthem, BlueCross BlueShield, Cigna, and United Healthcare insurance logos.

Connect with a licensed therapist for online video or in-person therapy sessions.

“I’ve been seeing my SonderMind therapist for a little bit over a year now and I can say that seeing her consistently has literally changed my life...I’ve seen such a positive change in my life and I credit it all to SonderMind.”
— Customer
“I think I’m changing every day and in every session. I do feel like there’s always something I’ve gotten out of each session.”
— Customer
“Compassionate and caring!”
— Customer
“I'd been searching for the right therapist for six months with very little to show. I called SonderMind and was matched with my therapist the next day.”
— Customer
“The therapist I have at SonderMind is wonderful. Not only is she helping me with the issues that I see — she is helping with issues I didn’t realize I had.”
— Customer
Frequently Asked Questions

What insurance networks are accepted?

Our therapists are currently in-network with Aetna, Anthem (Blue Cross Blue Shield), Apostrophe, Bright Health, Cigna, Friday Health Plans, Kaiser, Optum, and United Healthcare. They are also in-network with Cigna EAP and United EAP. Unfortunately, our therapists are not currently in-network with Medicare, Medicaid, or Tricare. See full list of accepted insurance providers by location

How do I get matched with a therapist?

We match you based on specialty, availability, location, treatment approaches, insurance, and more. Our network of licensed mental healthcare professionals cover a wide variety of mental health issues and practice areas.

What is the appointment cancellation policy?

SonderMind has a 24 hour cancellation policy. To cancel an appointment reach out to your provider and they will reschedule for you. If you cancel within 24 hours you may be charged a cancellation fee, up to the full session cost.

How much will my appointment cost?

This will vary based on your payment method. If you are using your insurance benefits, you can call the customer service number on the back of your card to confirm your specific benefits. You can ask, “What are my behavioral health benefits?” to find out how much you would pay for a therapy session. If you are using an EAP, you will normally have a certain number of free sessions before you have to pay with your insurance benefits or out-of-pocket. To use your EAP, it’s best to call them ahead of time and let them know you are seeing a SonderMind therapist. They will then give you a referral number which you can bring to your first appointment.

How quickly will you match me to a therapist?

Our goal is to find you a match as fast as possible. Once we gather your preferences we will immediately search for a match in our system. We normally can find your matches within 24 - 48 hours. If you request a match on a weekend, you will be matched on the next business day. Once the therapist we matched you with accepts you as a client, it usually takes 1-2 days for them to reach out to schedule your first appointment.

What should I expect at my first appointment?

Your first appointment may be a planned appointment or may be unplanned or urgent, depending on your circumstances. You will be seen by a qualified mental health clinician.

Why do you need my credit card information?

We collect your credit card information prior to your first appointment to ensure we can collect all no-show fees, co-payments, co-insurance, and deductible fees. This also improves the therapy experience by removing the task of paying for your session at your therapists office. We will take care of billing after the session so your therapist can focus on providing care, rather than administrative tasks. You will NOT be charged for anything until after you see your therapist for the first time.

What is the difference between co-insurance and co-pay?

A copayment, or copay, is a flat fee for a healthcare service or a prescription drug that is predetermined by a member’s health insurance plan. Copays are one way that insurers share the cost of medical services with policyholders, with the fees paid depending on the plan, medical service or drug. These fees are a fraction of the actual cost of the service provided.

Is it HIPAA compliant and secure?

Our HIPAA-compliant, encrypted software keeps your personal data secure. We follow the highest national standards for security and privacy for all clients and therapists. Your SonderMind Video Telehealth sessions are NEVER recorded. Your personal data, medical information, and private communications are all hosted on HIPAA-compliant, SSL-encrypted servers.

I am covered under multiple insurances. How do I use more than one insurance policy to pay for therapy sessions?

SonderMind can bill multiple insurance plans for your session costs. To add insurance policies to your account within the client portal, follow the instructions below. If we need more information, we’ll contact you to make sure we get it right.

For new clients:

  • When matching with a therapist, you can indicate that you will pay with multiple insurances. We’ll ensure that you’re matched with a provider who takes all of your insurances.
  • Note: when initially making your SonderMind account, you’ll only be able to enter one of your insurances at that time.
  • Once you’ve completed your account, you can add your other insurance(s) by navigating to your portal, clicking on the Account page, and selecting the Insurance tab.

For existing clients:

  • Navigate to your portal and click on the Account page.
  • On the Account page, select the Insurance tab.
  • Click “Add New Insurance” and input your information.
  • We’ll ask you if you want to bill all of your insurances — select “Yes.”

We may ask you a few follow-up questions to better understand the order in which to bill your insurances. For example, which coverage is your primary insurance versus your secondary.

What is the billing process if I am using multiple insurances?

When using multiple insurances, you will not be charged a copay immediately. We will only charge you if there is a remaining balance after we have heard back from all of your insurances. This usually takes between 30-60 days but could fall outside of that range, depending on coordination of benefits or processing delays.

After all of your insurances have reviewed and processed the claim, we’ll bill you for any remaining balance from your session. Don’t worry, we’ll send you an email four days before we charge your card on file.

If you have any questions about your claims or bills, contact our support team by email or give us a call at 844-THERAPY.

How do I know the order in which my insurances will be billed?

We’ll bill your primary insurance first. Once your primary insurance has processed your claim and responded to us, we’ll then bill your secondary insurance. Any other insurances you have on file will be billed after your secondary insurance’s response.

Are you a licensed therapist?

We are always looking for experienced therapists to join our network. If you’d like to be more fulfilled seeing clients who match your specialty and expertise, we can help.

Learn More
Your personal data, medical information, and private communications are all hosted on HIPAA-compliant, SSL-encrypted servers.SonderMind uses SSL Secure Encryption for all client and therapist data.SonderMind is a Better Business Bureau accredited company.

Connect with a licensed therapist for online video or in-person therapy sessions.