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MEET WITH A THERAPIST

How It Works

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Answer a few questions

Take a brief questionnaire to help us find the best therapist for you.

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Receive your matches

Our team contacts providers in our network to find the best match for you. Want more options? Request a rematch at any time!

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Make an appointment

Schedule an in-person or video session with your therapist.

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Save money with insurance

We’ll save you money by only selecting our therapists who take your insurance.

Need more information or have a few questions? Talk to a Wellness Coordinator at 844-THERAPY, Monday-Friday 5AM-7PM MT and Saturday 8AM-5PM MT.

Frequently Asked Questions

What insurance networks are accepted?

Our therapists are currently in-network with Aetna, Anthem (Blue Cross Blue Shield), Apostrophe, Bright Health, Cigna, Friday Health Plans, Kaiser, Optum, and United Healthcare. They are also in-network with Cigna EAP and United EAP, as well as Medicare in Colorado. Unfortunately, our therapists are not currently in-network with Medicare (outside of Colorado), Medicaid, or Tricare. See full list of accepted insurance providers by location

How do I get matched with a therapist?

We match you based on specialty, availability, location, treatment approaches, insurance, and more. Our network of licensed mental healthcare professionals cover a wide variety of mental health issues and practice areas.

What is the appointment cancellation policy?

SonderMind has a 24 hour cancellation policy. To cancel an appointment reach out to your provider and they will reschedule for you. If you cancel within 24 hours you may be charged a cancellation fee, up to the full session cost.

How much will my appointment cost?

This will vary based on your payment method. If you are using your insurance benefits, you can call the customer service number on the back of your card to confirm your specific benefits. You can ask, “What are my behavioral health benefits?” to find out how much you would pay for a therapy session. If you are using an EAP, you will normally have a certain number of free sessions before you have to pay with your insurance benefits or out-of-pocket. To use your EAP, it’s best to call them ahead of time and let them know you are seeing a SonderMind therapist. They will then give you a referral number which you can bring to your first appointment.

How quickly will you match me to a therapist?

Our goal is to find you a match as fast as possible. Once we gather your preferences we will immediately search for a match in our system. We normally can find your matches within 24 - 48 hours. If you request a match on a weekend, you will be matched on the next business day. Once the therapist we matched you with accepts you as a client, it usually takes 1-2 days for them to reach out to schedule your first appointment.

Connect with a licensed therapist for online video or in-person therapy sessions.