Can I choose a specific therapist or psychiatry provider?
Yes. Search the Provider Directory by state, insurance, concerns, and session type. Find someone who fits what you need, view their availability, and book directly.
Can I have both a therapist and a psychiatry provider?
Yes. Many clients work with both. Your therapist helps you decide if adding psychiatry support makes sense. Search for another provider in your SonderMind Client Portal or request help finding the right fit.
How do I choose the right therapist or psychiatry provider?
Start with practical fit, like approach, schedule, insurance, and session type. It’s also important to find someone you feel comfortable talking with. If it doesn’t feel like the right fit, you can switch providers at any time.
How do I request a new provider or rematch?
If you’d like to switch providers or request a rematch, follow these steps:
- Log in to your SonderMind Client Portal.
- Go to Care to view your care team.
- Archive your current provider or add a new provider to your team.
- Use the Provider Directory to browse providers or request a rematch.
What should I do if my provider doesn’t join my session?
Wait a few minutes in case your provider is running behind. Check your notifications and message your provider through your SonderMind Client Portal. If you still need help, contact support.
Can I switch between online and in-person appointments?
Many providers offer both video sessions and in-person care. When both are available, switch based on your schedule and your provider’s availability.
What questions should I ask a therapist before starting?
It can help to come into your first session with a few questions prepared, such as:
- What can I expect from our sessions?
- What does your approach to treatment look like?
- Have you worked with concerns like mine before?
- How will we know if treatment is helping?
- How often do you recommend meeting?
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