FAQs - Managing your account

To update your contact information, follow these steps:

1. Log in to your SonderMind Client Portal.
2. Go to Account > Personal info.
3. Update your address, phone number, or contact preferences.

To update your payment method, follow these steps:

1. Log in to your SonderMind Client Portal.
2. Go to Account > Payments.
3. Add a new credit or debit card.

* You may see a temporary $1 authorization charge while your new card is being verified. The charge is automatically refunded.

If you're unable to log in, try these steps:

1. Confirm you're using the correct email and password.
2. Reset your password if needed.
3. Clear your browser cache or try another browser or device.

If you're still unable to log in, contact support.