Your profile helps us find a therapist who accepts your insurance and enables us to contact you with your match. Your profile information is confidential, secured, and will never be shared or sold to any other organization.
Your profile helps us find a therapist who accepts your insurance and has the right experience. We need your payment information because visiting a therapist is like visiting any other healthcare provider. Your insurance may help you get services at a reduced cost or even no cost, but you may be responsible for a co-pay.
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Subscribe with any credit/debit card for just $40 per week (billed monthly). If your therapist is signed up for Anytime Messaging, you’re ready to text.
If your therapist has not signed up, ask them if Anytime Messaging is right for you. We can help them get set up or connect you with another messaging therapist.
Reach out to your therapist whenever it feels right. Get things off your chest in the moment and know you’ll always get a response within 24 hours.
SonderMind Anytime Messaging is a secure, subscription-based messaging service. For a monthly fee, clients can message their participating therapist at any time. Photos and attachments are not supported at this time.
Therapists will offer a response to client messages at least once within 24 hours except on weekends. Unlike other message therapy services, there are no character or word counts to interfere with how you and your therapist decide to communicate.
The subscription cost is $160 per month, billed monthly. This is well beneath the cost of most common monthly subscription messaging platforms.
Anytime Messaging is a standalone subscription and is not supported by insurance at this time. The payments for Anytime Messaging and the payments for in person and video sessions are handled independently.
This is a recurring month-to-month service. You can cancel billing anytime. If you cancel mid month, you will still have access and use of Anytime Messaging for the remainder of the billing cycle but it will not renew.
Messaging may not be ideal for every therapeutic relationship. The final decision about whether Anytime Messaging is appropriate is left to the discretion of your therapist. However, you may use this service with any SonderMind therapist who has chosen to communicate via Anytime Messaging.
Once a client has completed account creation and they have access to their portal account, they will see an option in their side/top navigation with a messaging icon labeled “Messaging.” They can then read some information about Anytime Messaging and choose to sign up.
This will take them to the list of therapists who are available to them to connect with through Anytime Messaging. Once a client has selected a therapist, they will go to a final page where they can renew the charges, therapist, and card information, and finalize their subscription. They will be charged that same day for their first month.
Existing clients will be able to opt into Anytime Messaging in the same way as new clients will through the “Messaging” page in their portal account.
No. Anytime Messaging is a standalone subscription and is not supported by insurance at this time.
A client cannot use the existing rematch button to rematch with another Anytime Messaging provider. They must go to their Anytime Messaging Settings, select “Change your therapist,” select “Help me get connected with another therapist,” and then click the “Help me find a new therapist” button. This will send a request to a Wellness Coordinator to match them with a new Anytime Messaging provider. A client can do this at any time and as many times as they want during their subscription. While they’re waiting for a Wellness Coordinator to rematch them, they will still see their current provider as the provider they are actively messaging with.
No. If they would like to stop both in-person/video session AND Anytime Messaging with a provider, they will need to initiate separate rematches for both.
No. A client who subscribes to Anytime Messaging can only message with one provider at a time.
Yes. If a client is subscribed to Anytime Messaging, and they have one or more providers with whom they have messaged previously, the client will be able to see messages exchanged with those providers in an archived state. They will not be able to message with these providers.
Yes. When SonderMind Anytime Messaging launches, clients will be able to see their message history at that time.
Yes. They can also go to the “Settings” page of the Messaging section of their portal account to view the amount and date of their most recent charge, as well as the amount and date of their next charge.
A client can cancel their subscription from My Account → Payments screen or the Settings → Manage Subscription page in their Anytime Messaging Settings tab.
Yes. Clients are charged for the upcoming month at the beginning of their rolling monthly billing cycle. Once a client cancels their subscription, they can still use Anytime Messaging up until the last day of that billing cycle. They will not be refunded for any portion of that billing cycle.
Yes. By going to the “Messaging” page, a client can see their archived message history. They cannot send or receive new messages.
Yes. They can subscribe again at any time through the “Messaging” page of their portal account.